Return And Refund Policy
You can return your purchase for up to 14 days from the date of purchase, if there is a defects.
All items purchased on own risk. We will pay the return shipping costs if the product is defective or the return is a result of our error(only applicable for Domestic Customers) For international customer, we will not pay the *shipping cost in full (*subject to discussion). If the item is returned for any other reason you are responsible for the return shipping amount. No returns will be accepted after 14 days.
The product(s) will be inspected upon receipt. All returns must be in good condition and all original packaging must be in place for full refund to be issued. No refund will be issued if the product shows signs of use.
Our guarantee does not cover accidental damage or wear of product caused by customer. Once we have received your return at our warehouse, we will credit you in the same manner as your original payment within 7 days of receiving the returned item.
All due care has been taken to ensure the quality and similarity of the clothing is identical with that as displayed. However, at certain times, the color of the items displayed may not represent the actual item color which may be due to color lighting, photography lighting. As such, the items color may not represent 100% similarity to that of the pictures displayed.
Please return your purchase to the following address:
ESNClothing Fashion Online Store
10, Jalan Ho Tiang Wan
Contact Person : Ms Junny Chuah
Contact No : 012-4189923
MSN ID : firstname.lastname@example.org